Process Mapping and Analysis
Use process frameworks, business-facing maps and detailed notation at the level the decision needs.
Explore this guide →SCP expertise / Tools and techniques
Tools and techniques for practical improvement
Choose the right method for the problem, from understanding the process to proving and sustaining the change.
Choose where to start
Our six-stage approach connects Define, Understand, Diagnose, Design, Test, prove and embed, and Sustain and improve. These five guides explain how we select techniques around your business problem.
See the six-stage SCP improvement approach →Requirements and Acceptance Criteria
Agree scope, ownership and acceptance criteria before testing begins.
Explore this guide →Solution Design and Change Control
Prepare or review specifications, assess changes and retain the links to the business need.
Explore this guide →Testing and Business Acceptance
Plan tests, record results and use UAT evidence to support the authorised acceptance decision.
Explore this guide →Quality and Continuous Improvement
Investigate causes, improve flow and sustain results using evidence and proportionate controls.
Explore this guide →Managing delivery? See Programme / Project Management for delivery methods, RAID logs and RACI responsibilities →
Find a technique by name — 48 techniques
Choose a method to open its detailed guidance and service links.
48 techniques available
- Voice of the customer and critical requirements
- SIPOC, including constraints and measures
- Process mapping and swimlane mapping
- Value-stream mapping
- Gemba observation
- Check sheets and a data-collection plan
- Stratification and Pareto analysis
- Histograms and distribution analysis
- Run charts and statistical control charts
- Fishbone / Ishikawa / cause-and-effect diagram
- Five Whys
- Scatter plots, correlation and regression
- Process capability analysis
- FMEA / process FMEA
- A3 problem solving
- 8D problem solving
- 5S and visual workplace
- Spaghetti diagrams
- Takt time and work balancing
- Pull replenishment and Kanban
- Heijunka / production levelling
- SMED / changeover analysis
- Standardised work and SOPs
- Poka-yoke / mistake proofing
- Jidoka and abnormality escalation
- Total Productive Maintenance and equipment-loss analysis
- Weighted decision matrix
- Design of experiments
- Inventory and replenishment modelling
- Network and route optimisation
- Simulation and scenario testing
- PDCA / PDSA pilot and review
- Control plan and ongoing process monitoring
- SCOR-informed process and metric alignment
- User stories
- Use cases and exception scenarios
- Acceptance criteria
- Test planning and requirements traceability
- User acceptance testing (UAT)
- Change requests and change control
- Functional specification authoring and review
- High-level design (HLD)
- Low-level design (LLD)
- RAID logs
- RACI responsibility matrices
- Business Requirements Document (BRD)
- Business Process Model and Notation (BPMN)
- APQC Process Classification Framework (PCF)
Discuss the decision you need to improve
Explore how these techniques could support your operation, with the scope and depth agreed around your needs.